Hot Water Installation and Repair

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Don’t get caught in the cold

Using hot water systems is such a routine part of our daily lives – they heat our showers and baths and help us clean our clothes and dishes.

We use them so frequently that we often don’t even think about them – until they stop working. A malfunctioning hot water system can be more than an inconvenience, especially in the winter.

If you notice these signs in your hot water system, it may be time for a repair or replacement.

✗ Loud Noises: Your hot water system will normally make noise, but any loud cracks or pops can be a cause for concern.

✗ Discoloured Water: If the water has a rusty color, it could be a sign your heater isn’t working properly.

✗ Water Isn’t Hot Enough: Or if the water doesn’t get hot at all! This is definitely a good way to know it’s time to call a plumber!

✗ Leaks Around the Heater: If you notice water pooling around your water heater, it could be a sign that there’s something wrong internally.

✗ It’s Over 10 Years Old: If your water heater is over 10 years old, it’s probably time to start looking at options for a replacement before you’re left in the cold!

Looking for more ways
to increase the value of your home?

We specialise in:

Hot Water Systems

There are 3 basic types of hot water systems:

#1 – Solar

Installing a solar hot water system is generally more expensive than other systems but will save you money in the long run. You should expect your water heating bills to drop around 50%-80%.

#2 – Storage Tank

Storage tank water heating systems, as the name suggests, stores the hot water until needed. This system is the most common and can be natural gas or electric. The gas models cost more at time of purchase but are more cost and energy-efficient than electric models in the long run.

#3 – Tankless (Instantaneous)

Tankless systems are more energy-efficient than storage tanks because they heat the water as you need it. These systems work best for homes with natural gas. An upgrade to the home’s electrical capacity may be needed for an electric system.

How to choose the right hot water system for your home

Deciding which hot water system is best for your home depends on several factors.

Whether you are replacing an old water heater or building a new home, here are a few things to consider when choosing the right system for you:

  • Number of People: How big is your household and how much hot water will you use. Figuring out your FHR (First Hour Rating) will help you pick a heater with the highest energy rating you can afford.
  • Space: Depending on if you want a storage tank heater or tankless, you need to have adequate space and ventilation for the heater you want.

Electric, Gas, Heat Pump or Solar?


  • Energy Efficient
  • Saves money in the long run
  • Depends on having an ideal location for panels
  • Government Rebates

Heat Pump

  • More efficient than traditional electric tank
  • Needs to be outdoors, but not too close to neighbors
  • Works best in warm regions
  • Government rebates


  • Can heat water as needed without price changes
  • Need connection for gas
  • Has energy efficient star rating
  • Pilot light ensures you won’t lose hot water in a blackout


  • Cheap to buy and install
  • Can use off-peak electricity in some areas
  • Can be installed outdoors
  • Can be installed indoors

Rainwater Tank Installation

Rainwater harvesting is simply capturing rainwater from your roof into a large container. Rainwater provides an estimated amount of 9% of residential water in Australia, or $540 million worth.

  • Reduce water costs
  • Better for the environment
  • Low-cost maintenance
  • Great for irrigation
  • Helps to prevent soil erosion

Before your rainwater tank installation, factors such as size, material, and location need to be taken into account. In some case, an underground tank can be arranged. A professional can help determine these things as well as ensure all city regulations are followed.

Hot Water Repairs

There’s nothing worse than having a malfunctioning hot water system – especially if you have to take a cold shower in winter!

There are some minor repairs and troubleshooting you can do at home if you’re dealing with plumbing problems.

Not enough hot water?

First, check the temperature dial on your water heater. Adjust the dial then wait an hour and check the hot water. If this doesn’t solve the issue, you may need a larger tank for your home.

Water gets too hot?

If the water routinely gets too hot even after adjusting the temperature, you may need to replace the temperature-pressure relief valve. It is important to solve this issue quickly both because the hot water could scald someone or the water heater could rupture.

Water Leak?

If you begin to notice water leaking around the bottom of your heater, this most likely means the pressure relief valve needs to be replaced. Shepherd Plumbing can quickly and easily fix this for you.

We’ll quote a price and provide a full site assessment for $0.00

Forget calling up plumbers and organising quotes. We’ll come to you and provide an upfront estimate and full site assessment – at no cost to you.

If you’re happy with the price simply book a date and time and we’ll get the job done. No hassles and no stress.

We work in the following areas and up to a 50km radius of Camden.

  • Macarthur
  • Southwest Sydney
  • Campbelltown
  • Camden
  • Narellan
  • Picton

Why Choose Us

  • 7 Days a week emergency plumbing
  • Honest & upfront pricing
  • Lifetime guarantee on all work done
  • Clean and respectful of your home
  • Friendly & approachable tradies
  • Same day service
  • Fully licensed and insured
  • Free site inspections
  • No hidden fees or charges
  • 100% Obligation free quotes

Choosing Shepherd Plumbing is a guarantee that you will get the best service at an affordable price for all of your plumbing needs. You should always hire licensed professionals when it comes to plumbing to avoid costly mistakes.

Hiring an unlicensed plumber can be extremely expensive and dangerous. Licensed plumbers such as the team members at Shepherd Plumbing are knowledgeable and experienced enough to keep your family safe when dealing with things like gas fittings and water heaters.

Taking a chance on an unlicensed plumber could leave your family in danger of carbon monoxide poisoning or even fires.

One of the many other advantages to hiring a licensed plumber is knowing that they are properly insured and care about the quality of their work. We pride ourselves in the training we have done and it shows through every job that we complete.

What to Expect

STEP ONE – During your free, no-obligation quote, we will discuss the options with you and the benefits of each to determine what is best for you and your family. Factors such as location, budget, and needs will be taken into consideration. We will answer any questions you have and when you’re ready, we’ll set a date for installation!

STEP TWO – When we install your hot water system, we will help you determine the best and safest location for your new hot water system and show you everything you need to know to keep it running smoothly.

STEP THREE – If you’re not 100% satisfied with our work, we’ll come back free of charge.

Our 100% Customer
Satisfaction Guarantee

Satisfaction Guaranteed

There’s nothing worse than organising a tradie who turns up hours late, or doesn’t arrive at all.

We’re so confident you’ll be satisfied with our services we offer a 100% customer satisfaction guarantee.

If you’re not 100% satisfied with your workmanship, we’ll come back at no extra cost to get the job done.

That means making the decision with confidence knowing your home or business will be handled by the best.

Get in touch with a member of our team to organise your complimentary site inspection and a highly competitive quote.

Emergency plumbing?
We’ll come running!

  • An experienced team
  • 7 Days a week
  • Fixed and upfront prices
  • 100% Satisfaction


I have to give a huge thanks to Shepherd Plumbing! The guys were so respectful of my home and my water heater was installed so much faster than I expected! I’ll definitely be referring my friends!
Kevin Phillips
I didn’t know there was so many factors to consider when choosing a new water heating system. I also didn’t know how much money I could save by switching! Shepherd Plumbing made everything so easy.
Kirsty Whittaker
As a new homeowner, I knew very little about water heating systems. When my heater started leaking, Shepherd Plumbing was able to fix it the same day! I don’t know what I would’ve done without them!
Janet Loveday


Frequently Asked Questions

  • Check your water heater for a flue. Gas water heaters have to vent the exhaust outdoors. It will also have a blue pilot light, electric heaters do not have a pilot light. You can also look for a thick electric cord that will indicate that you have an electric heater

  • Of course! You should have your gas water heating system serviced at least once a year by a licensed gas fitter to make sure everything is still running correctly. We are more than happy to provide this service for you.

  • Our trained experts can sit down with you and discuss the various options for you depending on your location, budget, and NSW regulations. We aim to provide the best service for both you and the planet when it comes to getting a new hot water system installed.

  • At Shepherd Plumbing, we pride ourselves in our fast, efficient, and reliable repairs. Our emergency plumbing services will have you back to hot showers in no time!